emergency protocol

Dear valued Thinc Clinic patients,

Please be aware that we will not be open during the lockdown period.

Our emergency protocol is as follows:

  • We will only be seeing to the emergencies our existing patients during this lockdown period.
  • Emergency criteria a. Dental trauma b. Pain for longer than 48-72 hours c. Swelling and sepsis
  • Please contact us on the emergency Whatsapp number 0636145291
  • The Dr on call will assess your main problem telephonically to assess the urgency of your problem and the need for an appointment.
  • You will be sent two questionnaires via Whatsapp
  • Please complete these and send them back to the Dr for appropriate screening before the appointment
  • We request that you come alone to the appointment, no minors will be allowed onto the premises, no other person will accompany you into the practice.
  • Please leave all extra belongings in your vehicle.
  • We will take your temperature prior to entering the practice
  •  You will be required to sanitize and wash your hands as per protocol, both before and after the appointment.
  • If you arrive at the practice and exhibit symptoms that are in line with those of COVID-19 and your emergency is “Dental Trauma” you will be referred to a surgical ward.
  • If you arrive at the practice and exhibit symptoms that are in line with those of COVID-19 and your emergency is pain and sepsis, you will be referred to take a COVID-19 test as per the protocol before you will be treated.
  • We will be available for communication between the hours of 09H00 and 17H00

  • Emergency criteria
  1. Dental trauma
  2. Pain for longer than 48-72 hours
  3. Swelling and sepsis

Emergency whatsapp number: +27 63 614 5291

Find Us Here

28 Bolton Road, Rosebank
Johannesburg, South Africa

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